What is LashLuxury and how does it work?
LashLuxury is a premium eyelash serum designed to enhance the length, fullness, and strength of your lashes. Formulated with scientifically proven ingredients, our serum is packed with natural extracts, vitamins, and peptides that nourish and fortify your lash follicles. This results in visibly longer and thicker lashes, with improved volume and texture.
The powerful yet gentle formula of LashLuxury also helps your lashes to recover from damage caused by a variety of factors such as the use of lash extensions, environmental stressors, and certain eyelash conditions. With continued use, you can expect to see a noticeable improvement in the overall health and appearance of your lashes. Trust LashLuxury to give you the lashes you've always wanted, naturally.
I've heard some lash serums have bad side effects. Is the LashLuxury Daily Eyelash Serum safe to use?
Our LashLuxury serum is a one-of-a-kind blend of gentle and hydrating natural ingredients, perfectly paired with a potent blend of lash-enhancing peptides.
Our daily lash serum is completely free of toxins, drugs, and harsh chemicals that are known to cause irritation, making it a safe and gentle choice for even the most sensitive eyes.
Unlike other lash serums, LashLuxury will not darken the delicate skin surrounding your eyes, and it will not alter the color of your iris. This is caused by ingredients called "Prostaglandins" and we are strongly against the use of this chemical in cosmetics.
This means you can trust our serum to nourish and enhance your lashes without any unwanted side effects caused by this chemical.
How do I apply the serum?
1. First, ensure your eyelid & eyelashes are clean and dry. Shake the serum in the bottle before removing the applicator and gently wipe the brush on the rim of the bottle to reduce any excess product.
2. Apply a thin stroke of serum across your top lash line, as you would your eyeliner. No need to double dip and let this dry for a few minutes before applying mascara. (Starting with serum, ending with mascara is a good formula.)
3. Apply daily for 3 months!
Timeline: You may see results in as little as 2-3 weeks with maximum results achieved in 8-10 weeks. After 3 months, apply every second day to maintain results.
One dip of the applicator is enough for both eyes.
For best practices, apply in the morning. If you apply before bed you are more likely to rub your eyes, increasing the potential for irritation.
While we have never received feedback of night time irritation, we want you to have the best experience possible with LashLuxury!
Does it really work and when will I start to see longer lashes?
Yes it works!
Many customers begin seeing results after three (2-3) weeks but don't get discouraged if you don't! The ingredients in our serum work to boost your eyelash growth cycle and could take 6-8 weeks before you see the full effects.
Results may vary depending on factors such as age, sex and the frequency of application.
Additional factors may include environment, medication and health.
We stand behind our product and are confident that you will see visible results with consistent use of our serum. However, in the unlikely event that you do not achieve the desired results after 12 weeks of proper use, we offer a money-back guarantee. Please refer to the "Other" section for more information.
It's essential to follow the instructions provided to ensure that you use the product correctly. Doing so will help you achieve the best possible results and maximize the benefits of our serum. Remember, our team is always available to answer any questions or concerns you may have along the way.
Are the results permanent? How do I maintain my longer, fuller lashes?
Once you've achieved the results you expect we recommend using LashLuxury every other day to maintain the results.
If you stop using LashLuxury your lashes will eventually return to their normal state.
However, unlike with other products that use prostaglandins, you'll not notice any withdraw effects or sudden lash loss. LashLuxury is based on natural ingredients and does not use any hormone-like substances that can cause adverse side effects in the long term.
How long can I use LashLuxury? Do I have to stop using it?
Our products are based on natural derived ingredients that will not cause long term side effects.
Therefore, unlike other lash serums that use prostaglandins, you can use LashLuxury for as long as you'd like without having to worry about side effects or adverse long term reactions.
Can I use LashLuxury with eyelash extensions or fake lashes?
LashLuxury does not use oils, so you can safely use it if you have extensions.
Using LashLuxury will actually allow you to enjoy your eyelash extensions for longer, since your lashes will be longer, stronger, and less prone to breaking off with the added weight of the extensions and glue.
Can I use LashLuxury if I have sensitive skin?
Our eyelash serum is not made with any toxic ingredients. It is hypoallergenic and non-irritating. If you do experience any irritation when using, apply every other day. If irritation continues, discontinue use for two weeks before starting a new routine.
Contact your ophthalmologist or dermatologist if you have any concerns prior to use. You can always email us for more information.
I have tried other lash serum brands and they caused my eyes to get red and really dried them out. Does this happen with LashLuxury?
We're proud to say that many of our customers first tried our Daily Lash Serum because they were looking for a more gentle, yet equally effective, alternative to other products on the market.
Our lash serum combines powerful peptides with soothing natural ingredients to boost your eyelashes.
Here is some background information on why you may have experienced side effects with other products.
Other lash serum brands use a compound group called prostaglandins to stimulate your eyelashes. Some of the common ones include:
Dechloro Dihydroxy Difluoro Ethylcloprostenolamide
According to the Mayo clinic here are some of the side effects of prostaglandins:
Color changes in the skin around the eyes
Redness, burning, dry, or itching eyes
Redness, pain, swelling of the eye, eyelid, or inner lining of the eyelid
We DO NOT use any prostaglandins in our products. We do not consider it a clean beauty approved ingredient and we advise caution when using products that contain any ingredient with "prost" in the name.
Can I use the LashLuxury daily lash serum while pregnant or breastfeeding?
The daily lash serum has not been explicitly tested for safety during pregnancy or while breastfeeding.
Even though the serum is gentle and non-toxic, we recommend that you check with your doctor before starting to use the daily lash serum, or any new beauty products, while pregnant or breastfeeding.
How long does a tube of LashLuxury daily eyelash serum last?
A 2ml tube should last 2-3 months depending on level of usage. A 3.5ml tube should last 4-6 months depending on level of usage. A 6ml tube should last 9-12 months depending on usage.
Will the serum help with my brows?
Yes! The science behind the daily lash serum works to boost the fullness of your eyebrows as well. Our brow serum has your brow focused applicator and in an ideal world you have a different wand for your lashes, then brows.
What's the expiration date on your serums?
Our serums last for 18 months. After that, they will be less effective in promoting hair growth, although they will still be safe to use. Check the expiration or manufacture date on your box to verify the expiration date for your serum.
Shipping & Ordering
Are the prices in US Dollars (USD) or CAD?
All our prices are in Canadian Dollars (CAD), and your order will be processed in CAD.
If you're purchasing from the United States or outside of Canada, you will see the transaction in US Dollars or your local currency, depending on your bank.
1 Canadian Dollar equals to approximately $0.75 US Dollars. You can check the exact current rate with your bank or on Google.
For example, a CAD 100 product in our store will cost you approximately USD 75.
How much does delivery cost?
We offer free shipping to the USA and Canada!
You can pick expedited delivery at checkout if you prefer.
Shipping will be calculated at checkout for international orders.
Do you ship internationally?
Yes! We ship worldwide.
When will my order arrive?
Our team works to fulfill all orders within 24-48 hours, Monday to Friday, except public holidays.
Actual delivery times will depend on your location*:
Continental USA and Canada:
- Free Shipping: 3-7 working days from dispatch.
- Expedited Shipping: 1-3 working days from dispatch.
- Expedited Shipping: 3-10 working days
*Delivery times shall be considered as indicative timeframe as they might be subject to delays with the delivery company, especially during holiday seasons.
How will my order be shipped?
All orders are shipped with tracked shipping, so you can rest assured to know exactly where your order is at all times.
Orders to Canada are usually shipped using local providers, and FedEx and Canada Post.*
Orders to the United States are usually shipped using USPS.*
International orders are usually shipped with FedEx.*
* Our system automatically selects the best options based on current shipping times and costs.
How do I apply a coupon code?
You can apply coupon codes on the checkout stage.
Please note that coupon codes may have usage restrictions. For example, some may not work on discounted offers.
Why does my discount code not work?
Please note that discount codes cannot be used with other offers, discounts or subscriptions.
Also, discount codes may be disable during site-wide sales for special offers.
If you have questions, feel free to contact our team through. We'll be happy to assist you! You can reach us at Info@LashLuxury.ca
Is it secure to order in your site?
Our site is super secure. All transactions are processed via secure payment gateways such as PayPal, Stripe and others.
We do not store any credit or debit card information and details.
Can I cancel my order?
Unfortunately we are unable to cancel orders once they have been paid since they're are automatically processed for dispatch.
Can I return my order?
No, we do not accept returns.
In case you have problems with your order and are eligible for a refund, we'll ask you to recycle and dispose of the products on your order.
LashLuxury is a personal-use cosmetic product, and as such we would never re-sell a returned product. For that reason, we do not accept returns.
What are my payment options?
How do I qualify for the Money-Back Guarantee?
Your satisfaction is our priority, and we believe in the quality of our serums. That's why we offer a friendly, 100% money-back guarantee on all serum products for your first purchase. This allows you to test our serums to see if they are the right fit for you.
To participate in our guarantee program, kindly follow these easy steps:
1. When your serum arrives, snap a photo with a date stamp of your lashes or brows before application—make sure they're free from makeup. Email this photo right away to our Customer Success team at firstname.lastname@example.org.
2. Use the serum consistently for 12 weeks. Then, take another photo of your lashes/brows with a date stamp, along with the used serum container.
3. Email both sets of photos to our Customer Success team, including your order number or the email you used to make the purchase.
4. Our friendly team will examine your progress and contact you within 72 business hours.
5. If your experience qualifies, we'll happily process a refund to your original payment method.
- The guarantee applies to your first-time purchase of any serum product.
- Ensure you send us the initial date-stamped photo after receiving the serum to be eligible.
- Any approved refunds can be issued exclusively to your original payment method.
We're here to support your journey to beautiful lashes and brows and hope you love the results as much as we do!